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FAQ

Frequently Asked Questions

How do I add an unsubscribe link to my emails?

You can insert an unsubscribe link in your emails sent through !ntellect by typing the word “Unsubscribe” (for example), highlighting it and clicking on the Hyperlink button (chain)

In the URL field add the following {unsubscribe}

This will create a link that will tag a recipient as unsubscribed.

Now two things happen here.

  1. The user will now be flagged in our system so that even if you still send them emails, they will not be sent
  2. You will not be notified of the user unsubscribing, you will only see it if you login to the dashboard.

This would mean the only way you would know of an unsubscribe would be by checking the dashboard.

We suggest adding a link to a contact form, jotform b/c its free and easy, because you will be notified by an email so you can remove it from your list.

This short code only works if you are creating emails in HTML, from the New Email Message tab make sure you select something other than Plain Text Message

How do I add a "View This Webpage Online" link to my emails?

You can add a link to your emails that will allow a visitor to view them online by typing “View This Email Online”, highlighting it and clicking the hyperlink button and pasting {view}in the URL field.

This short code only works if you are creating emails in HTML, from the New Email Message tab make sure you select something other than Plain Text Message

How can I keep my emails CAN - SPAM compliant?

Look here CAN SPAM ACT

How do I set up my SPF and DKIM records?

Please log into 1sourcedelivery.com and click on the Domain Setup tab.

You should make the changes as directed in the How to setup SPF and DKIM link and then after that is complete click on the Verify links next to each domain name you have listed.  You may need to have your webmaster make these changes for you if you do not have access to your control panel.

The SPF and DKIM records are found in your website's control panel (you may need to ask your webmaster to do this)

How do I clear bounced emails?

If you go to 1sourcedelivery.com and login to your account you will see a Bounce List tab under Account Details.

Any email address on this list will be omitted from your email blast.  In order for the recipients to get your mail, you must remove them from this list.  Remove link is on the right.

The reason that they are on the bounced list will be shown next to their email address.

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